Support Center
Welcome to the HiTai support page. We are committed to delivering a stable, high-quality experience. If you run into any issues or have feature suggestions, please review the information below.
1. Frequently Asked Questions (FAQ)
Basic use and troubleshooting
How do I get started?
After downloading the app, follow the onboarding flow to complete basic setup—then you can start using the core features.
What if the app crashes or doesn't work properly?
Make sure your device is running the latest OS version and try force-quitting and reopening the app. If problems continue, try uninstalling and reinstalling. Note: any data that has not been synced to our servers may be lost.
Current system status
All systems operational
Account management and data security
Is my privacy protected?
We use industry-standard security practices to help protect your information. For full details, see our Privacy Policy.
2. Technical support and contact (Contact us)
If you can't find an answer above, reach out using the channel below. We aim to respond within 48 hours on business days.
Official support email: support.fsccare@gmail.com
What to include: When you contact us, please share your device model, iOS version, and screenshots of the issue so we can help you faster.