Delete your account

Account deletion is only available inside the 人多多 mobile app. You cannot complete the deletion from this website. Follow the steps below to permanently delete your account and all associated data.

Where to find it in the app

1. Open the 人多多 app and sign in.
2. Go to your Profile screen (the person icon in the navigation bar).
3. Tap Account settings.
4. Tap Delete account.

Verification before deletion

After starting the delete-account flow, you must complete OTP (one-time passcode) verification. A code is sent to your registered mobile number to confirm the request is from you. Enter the code when prompted, then confirm deletion.

Once confirmed, your account and personal data will be permanently removed from our systems within 30 days. This action cannot be undone.

What happens to your data

All personal information associated with your account — including your profile, caregiver or organization details, and usage history — will be permanently deleted. Subscription entitlements purchased through Apple or Google are managed by those stores; deleting your 人多多 account does not automatically cancel an active subscription. Please cancel your subscription through the App Store or Google Play before or after deleting your account.

Need help?

If you have trouble signing in or cannot access the delete-account feature, please visit our Support Center or contact us directly.