Support Center
Welcome to the 人多多 support page. We are committed to providing a stable, high-quality caregiver-matching experience. If you run into any issues or have suggestions, please review the information below.
1. Frequently Asked Questions (FAQ)
Getting started
How do I register?
Download the 人多多 app and select your role — caregiver or organization — during onboarding. You can register with your phone number or sign in with Google or Apple.
What is the difference between a caregiver and an organization account?
Caregiver accounts are for individual care professionals who want to be discoverable by organizations. Organization accounts are for long-term care facilities or businesses that want to search for and contact caregivers.
What if the app crashes or doesn't work properly?
Make sure your device is running the latest OS version. Try force-quitting and reopening the app. If the problem persists, uninstall and reinstall. Data synced to our servers will not be lost.
Current system status
All systems operational
Subscriptions and billing
How do I manage my subscription?
Subscriptions are billed through Apple App Store or Google Play. To upgrade, downgrade, or cancel, go to your device's subscription management settings. Changes take effect at the next billing cycle.
What happens when my subscription expires?
Your account reverts to the free tier. You can renew at any time from within the app or through your device's App Store or Google Play account settings.
Account and privacy
Is my personal information protected?
Yes. We use industry-standard security practices to protect your data. For full details, see our Privacy Policy.
How do I delete my account?
Go to Profile → Account → Delete account in the app. See our Delete account guide for step-by-step instructions.
2. Contact us
If you can't find an answer above, reach out to us. We aim to respond within 48 hours on business days.
Official support email: support.fsccare@gmail.com
What to include: When you contact us, please share your device model, OS version, and a description or screenshot of the issue so we can assist you faster.